pv888 Privacy Policy

This Privacy Policy is published and administered by pv888, an online gambling platform operating under an international licence. This policy applies to all users who register, access, or use any services offered through the pv888.run website and related applications.

By creating an account or continuing to browse our platform, you acknowledge that you have read, understood, and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you do not continue using the platform.

pv888 collects various categories of personal information to ensure the platform operates smoothly, securely, and in compliance with licence requirements. Information is collected directly from you or automatically when you use our services.

The personal information we collect includes:

All information we collect is used responsibly and only for lawful purposes. pv888 does not use user data for any purpose not stated in this policy without your prior consent.

Your personal information is used for the following purposes:

• Creating and verifying user accounts, including the Know Your Customer (KYC) process required by our licensing body.
• Processing deposits and withdrawals through available payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency.
• Providing customer service via live chat and email in Malay and English, available 24 hours a day, 7 days a week.
• Preventing fraud, money laundering, and platform abuse.
• Fulfilling legal obligations and reporting requirements to licensing authorities.
• Personalising the user experience and sending relevant promotional information, including bonuses and special offers, where you have given your consent.
• Improving platform performance, identifying technical bugs, and developing new features.

pv888 takes the confidentiality of your information seriously. We do not sell or disclose your personal information to third parties for their marketing purposes. However, there are certain situations where sharing information is necessary and permitted by law.

Your personal information may be shared with:

• Payment service providers and transaction processors that help us process your deposits and withdrawals securely.
• Gaming technology and platform providers that supply game content to pv888, only to the extent necessary to ensure the service functions.
• Audit and cybersecurity firms that provide assessment services to our platform under strict confidentiality agreements.
• Regulatory authorities and law enforcement when we are required to do so by applicable law or court order.
• Third-party identity verification service providers that help us carry out the lawful KYC process.

All third parties working with pv888 are subject to contractual agreements requiring them to handle our users' data in accordance with privacy standards equal to or stricter than our own.

The pv888 platform uses cookies and equivalent tracking technologies to improve the user experience, analyse website performance, and maintain the security of your login session.

The types of cookies used by pv888 include:

• Session cookies required to maintain your login status and ensure smooth navigation within the platform.
• Preference cookies that save your chosen settings such as interface language and game display.
• Analytics cookies that help us understand how users interact with the platform, for the purpose of continuous improvement.
• Security cookies used to detect unusual activity and prevent unauthorised access to your account.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Cookies required for security and login cannot be disabled without significantly affecting the user experience.

pv888 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL encryption for all data communications between users and our servers.
• Password storage using one-way hashing algorithms that cannot be decrypted, ensuring your password is never stored in plain text.
• Two-factor authentication (2FA) available for users who want to protect their account with an additional layer of security.
• Continuous system monitoring to detect and respond to security threats in real time.
• Regular security testing by internal expert teams and independent external security firms.

pv888 retains users' personal information for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and licensing requirements.

User account records and transaction history are typically retained for the period specified by the licensing authority after account closure, for audit and legal compliance purposes. Customer support communication records are retained according to internal operational requirements.

When information is no longer needed for any legitimate purpose, pv888 will delete or anonymise that data in a secure and irreversible manner.

As a user of the pv888 platform, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights to the extent permitted by law.

• The right to access a copy of the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information in our records.
• The right to request deletion of your account and personal data, subject to record retention obligations under law.
• The right to object to or restrict the processing of your information for certain purposes, including direct marketing.
• The right to withdraw consent at any time, without affecting the validity of processing carried out prior to withdrawal.
• The right to file a complaint with the relevant authority if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact the pv888 customer service team via live chat or email. We will process your request promptly.

pv888 reserves the right to update or amend this Privacy Policy at any time. Changes will take effect as soon as the latest version is published on this website, unless stated otherwise.

For significant changes, pv888 will notify active users via email or in-platform notification at least a few days before the changes take effect. We encourage you to review this page periodically to stay informed of our latest privacy practices.

Continued use of the pv888 platform after a policy change is published will be considered your acceptance of the updated version of the policy.

If you have any questions, concerns or requests regarding this Privacy Policy, or how pv888 handles your personal information, do not hesitate to contact us.

The pv888 customer service team is available to assist you via live chat directly on the platform — available 24 hours a day, 7 days a week — or by email at [email protected]. All privacy-related enquiries are handled in Malay and English.